Customer Success Manager for Japan
(Remote with flexibility for Japan timezone)
SINAI’s mission is to provide organizations with the technology necessary to build deep decarbonization strategies. Our tools engage organizations to automate carbon analysis and reporting for their entire operation, transforming how they interact with their business, value chain, and the environment.
We look for a diversity of ideas, talent, and exceptional individuals who are experienced with building new solutions from scratch, are comfortable with making tradeoffs to deliver high-value outcomes, are proactive, take ownership, and enjoy working in a fast-paced, collaborative environment.
No prior knowledge of GHG accounting, environmental science, or climate change is required, but we expect you to be a quick and voracious learner.
Define the category of decarbonization intelligence with us!
About the Role
As a CSM, your ultimate responsibility within the company is to become an industry expert, product expert, and trusted advisor to our customers.
At SINAI, Customer Success Managers oversee the software implementation & lead long-term relationships with customers. CSMs understand outcomes through ongoing data collection and feedback analysis and turn this into onboarding and retention strategies. You’ll be involved in all aspects of support, account management, demonstrating the product, educating customers, and more:
What you’ll be doing
Preferred Skills & Experience
NOTE: If you are excited by this opportunity and believe you have the skills and experience to excel at it but are concerned you don’t meet 100% of the below criteria, please apply anyway.
TBD based on experience
SINAI is a San Francisco-based technology company focused on transforming how companies to price, analyze, and reduce carbon emissions worldwide. We are passionate about technology and the environment. Our mission is to engage companies and governments to include carbon analysis in their operations, transforming how they interact with their business, value chain, and the environment.
We look for a diversity of ideas, talent, and exceptional individuals who are experienced with customer-facing positions in SaaS companies, are proactive, take ownership, and enjoy working in a fast-paced, collaborative environment.